Terms & Conditions

1. About the Service

AxleClaw ("the Service") is operated by A.B Sidhu & A.A Swan trading as AxleClaw (ABN 92 922 819 079) ("we", "us", "our"). We provide managed AI assistant infrastructure powered by the open-source OpenClaw framework.

By accessing, subscribing to, or using AxleClaw, you agree to these terms. If you do not agree, do not use the Service.

2. Eligibility and Authority

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. If you use the Service on behalf of a business or other organisation, you represent that you have authority to bind that organisation to these terms.

3. What We Provide

Depending on your plan, your subscription may include:

• A managed OpenClaw runtime, instance, server, or container provisioned for your use
• Installation, configuration, and ongoing management of your OpenClaw environment
• A custom AI persona configured to your business context
• Managed updates, backups, and monitoring
• A custom subdomain and web dashboard
• Support as described at checkout or in your plan documentation

AxleClaw uses OpenClaw but is not affiliated with, sponsored by, or endorsed by the OpenClaw project.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account, dashboard access, credentials, API keys, connected accounts, and any users you invite to your workspace. You are responsible for activity that occurs under your account or through connected integrations.

You must notify us promptly if you believe your account, runtime, credentials, or integrations have been accessed without authorisation. We may suspend access where reasonably necessary to protect the Service, your environment, or others.

5. Server and Runtime Access

We maintain administrative access to managed AxleClaw environments for provisioning, maintenance, updates, troubleshooting, security, backups, and support.

We will only access your managed environment with your explicit consent, except where reasonably required to maintain service availability, apply critical security patches, investigate abuse, respond to a legal obligation, or protect the Service. Where practical, we will notify you of such access promptly.

6. Your Data and Content

You own your data. All conversation data, files, memory, prompts, outputs, configuration, and business materials submitted to or stored in your managed environment belong to you or your licensors.

We collect information you provide during onboarding — including your name, email address, business name, business description, and integration preferences — to configure and manage your instance. See our Privacy Policy for full details.

We do not sell, share, or monetise your data. We do not access conversation data in your managed environment except as described in these terms or our Privacy Policy.

You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, display, back up, and otherwise use your data solely as needed to provide, secure, maintain, support, and improve the Service.

7. AI Features and Outputs

The Service may generate content, summaries, recommendations, plans, code, messages, or actions using artificial intelligence. AI-generated outputs may be inaccurate, incomplete, outdated, offensive, or unsuitable for your intended use.

AI outputs are provided for informational and operational assistance only. They do not constitute legal, financial, medical, tax, employment, safety, or other professional advice. You are responsible for reviewing and verifying outputs before relying on them or sending them to others.

8. Agents, Automations, and Integrations

You are responsible for configuring, supervising, and approving any agents, automations, workflows, tools, or integrations used through the Service. Automated actions may send communications, change records, create or delete data, interact with third-party systems, or incur third-party costs.

You must only connect third-party accounts and services where you have the right and authority to do so. You are responsible for complying with the terms, policies, rate limits, privacy requirements, and usage rules of those third-party services.

9. Billing, Payments, and Refunds

Subscriptions are billed via Stripe as described at checkout. Subscriptions may renew automatically unless cancelled. You may cancel at any time, and your service will remain active until the end of the current paid billing period unless suspended or terminated under these terms.

We reserve the right to change pricing with 30 days' notice. Price changes will not affect your current billing period.

Fees are non-refundable except where required by law or expressly agreed by us. Token usage, model provider charges, third-party service charges, excess usage, onboarding work, custom work, or pass-through costs may be charged separately if disclosed at checkout, in your plan, or in a separate agreement.

10. Resource Limits and Fair Use

Your use of the Service must remain within the limits, quotas, storage, compute, support scope, and fair-use expectations of your plan. We may throttle, restrict, require an upgrade, charge for excess usage, or suspend usage where your activity creates operational risk, exceeds plan limits, or materially affects other customers.

11. Service Availability

We aim to keep your instance running 24/7, but we do not guarantee a specific uptime SLA. The Service is provided on a best-efforts basis. Scheduled maintenance windows will be communicated in advance where possible.

12. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Generate, store, or distribute illegal, harmful, abusive, or exploitative content
• Send spam, unsolicited communications, or deceptive messages
• Distribute malware, conduct attacks, or interfere with other systems
• Attempt unauthorised access to any system, account, network, or data
• Scrape, overload, probe, or disrupt the Service or third-party services
• Infringe intellectual property, privacy, confidentiality, or publicity rights
• Impersonate any person or organisation or misrepresent affiliation
• Store or process data that you do not have the right to use
• Deploy agents that interact with third-party services without authorisation

We reserve the right to suspend or terminate accounts that violate these terms.

13. Intellectual Property

AxleClaw, our website, dashboard, service materials, documentation, templates, designs, processes, and related software are owned by us or our licensors. You may not copy, modify, reverse engineer, resell, or create derivative works from the Service except as permitted by law or with our written permission.

You are responsible for ensuring that any content, prompts, files, data, instructions, integrations, or materials you submit to the Service are lawful, accurate, and appropriate, and that you have the rights needed to use them.

14. Copyright and IP Complaints

If you believe material processed through or made available by the Service infringes your rights, contact us with enough information to identify the relevant material, the rights you claim are infringed, your contact details, and a statement that you believe the use is not authorised. We may remove or disable access to material where appropriate.

15. Third-Party Services

AxleClaw integrates with third-party services such as communication platforms, model providers, cloud providers, payment processors, and business tools at your direction. Your use of those services is subject to their own terms and policies. We are not responsible for the availability, security, performance, outputs, pricing, or conduct of third-party services.

16. Termination and Data Export

You may cancel your subscription at any time. We may suspend or terminate the Service if you breach these terms, fail to pay fees, create security or operational risk, misuse the Service, or where required by law.

Either party may terminate for convenience with 30 days' written notice where no shorter cancellation process applies. Upon termination:

• We will provide a full export of your data upon request
• Your managed runtime and associated tenant data will be destroyed within 30 days of the termination date
• Any prepaid amounts for unused service periods will not be refunded except where required by law
• We may retain billing, audit, security, and legal records as required or permitted by law

17. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.

Where permitted by law, and where the Service is not ordinarily acquired for personal, domestic, or household use, our liability for breach of a non-excludable guarantee is limited to supplying the Service again or paying the cost of having the Service supplied again.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure, or suitable for every use case, or that AI-generated outputs will be accurate, reliable, complete, or fit for a particular purpose.

19. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to the Service is limited to the fees you paid for the Service in the 3 months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, goodwill, revenue, business opportunities, third-party service access, or AI-generated outputs.

20. Indemnity

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, costs, and expenses arising from your use of the Service, your data or content, your agents or automations, your integrations, your breach of these terms, or your violation of law or third-party rights.

21. Export and Sanctions Compliance

You must comply with all applicable export control, sanctions, anti-corruption, and trade laws. You must not use the Service if you are prohibited from doing so under applicable sanctions or restricted-party rules, or to support prohibited end uses.

22. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or through the dashboard with at least 14 days' notice. Continued use of the Service after changes take effect constitutes acceptance.

23. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

24. Contact

Questions about these terms? Email us at [email protected].