Terms & Conditions

1. About the Service

AxleClaw ("the Service") is operated by A.B Sidhu & A.A Swan trading as AxleClaw (ABN 92 922 819 079) ("we", "us", "our"). We provide managed AI assistant infrastructure powered by the open-source OpenClaw framework.

By subscribing to AxleClaw, you agree to these terms. If you do not agree, do not use the Service.

2. What We Provide

Each subscription includes:

• A dedicated server provisioned exclusively for your use
• Installation, configuration, and ongoing management of an OpenClaw instance
• A custom AI persona configured to your business context
• Managed updates, backups, and monitoring
• A custom subdomain and web dashboard
• Priority support

3. Server Access

We maintain SSH access to your dedicated server for the purposes of provisioning, maintenance, updates, troubleshooting, and support.

We will only access your server with your explicit consent, except where required to maintain service availability (e.g. applying critical security patches). We will notify you of any such access promptly.

4. Your Data

You own your data. All conversation data, files, memory, and configuration on your dedicated server belong to you.

We collect information you provide during onboarding — including your name, email address, business name, business description, and integration preferences — to configure and manage your instance. See our Privacy Policy for full details.

We do not sell, share, or monetise your data. We do not access conversation data on your server except for support purposes with your consent.

5. Billing

Subscriptions are billed monthly via Stripe. You may cancel at any time — your service will remain active until the end of the current billing period.

We reserve the right to change pricing with 30 days' notice. Price changes will not affect your current billing period.

6. Service Availability

We aim to keep your instance running 24/7, but we do not guarantee a specific uptime SLA. The Service is provided on a best-efforts basis. Scheduled maintenance windows will be communicated in advance where possible.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam or unsolicited communications
• Distribute malware or conduct attacks against other systems
• Store or process data that you do not have the right to use

We reserve the right to suspend or terminate accounts that violate these terms.

8. Termination

Either party may terminate with 30 days' written notice. Upon termination:

• We will provide a full export of your data upon request
• Your dedicated server will be destroyed within 30 days of the termination date
• Any prepaid amounts for unused service periods will not be refunded

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to the Service is limited to the fees you paid in the 3 months preceding the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Third-Party Services

AxleClaw integrates with third-party services (Slack, Google, Stripe, etc.) at your direction. We are not responsible for the availability, security, or terms of those services.

11. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or through the dashboard with at least 14 days' notice. Continued use of the Service after changes take effect constitutes acceptance.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact

Questions about these terms? Email us at support@axleclaw.ai.